Return Policy

At NeonGameZone, your satisfaction is our priority. If you are not completely happy with your purchase, you may return most items within 14 days of delivery for a full refund or exchange.

Eligibility for Returns

• Items must be unused and in their original packaging.
• Electronics and accessories must include all original components and manuals.
• Gift cards and downloadable software are non-returnable.

How to Return

To initiate a return, please contact our support team at support@neongamezone.com with your order number and reason for return. We will provide you with return instructions and a prepaid shipping label if applicable.

Refunds

Once your returned item is received and inspected, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.